Eiffel Tower Cat Tree and Scratcher

Thank you for choosing ARK Pet for your pet supply needs. We are committed to providing efficient and reliable shipping services to ensure your orders are delivered in a timely manner.

Order Processing

All orders require 1-3 business days for processing. During high order volumes, especially during holidays, there may be slight delays. Please allow for additional transit days for delivery.

Warehouse Products

• Estimated Delivery: 3-7 days

International Shipping

For international orders, we offer two shipping options:

• Express Shipping:
• Standard Shipping:

Pre-Order Items

For pre-order items, please note that delivery may take between 1-3 months from the date of purchase. We appreciate your patience and understanding as we work to ensure the quality and availability of these products.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and location of your package.

Shipping Fees

Shipping fees are calculated based on the weight, dimensions, and destination of your order. The cost will be displayed at checkout before you complete your purchase.

International Duties and Taxes

Please note that for international orders, any customs duties or taxes imposed by the destination country are the responsibility of the recipient.

Shipping Restrictions

At this time, we are unable to ship to certain remote areas. If you have any concerns about the delivery to your location, please contact us before placing your order.

Contact Us

If you have any questions or need further assistance regarding our shipping policy, please feel free to reach out to us at southeastinternationaltrade@gmail.com or 2067393205.

Thank you for choosing ARK Pet. We appreciate your business!

Thank you for shopping at ARK Pet. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, please ensure that the item you are returning is in its original condition, unused, unworn, and with all tags attached. It must also be in the original packaging.

Before you return the item, please contact us via email at southeastinternationaltrade@gmail.com.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-10 days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you receive a damaged or defective item, please contact us immediately for assistance. We will be happy to help you with an exchange for the same item, subject to availability.

Non-Returnable Items

Customized items
Grooming products
Clearance or sale items
Used items
Defective Items

If you receive a defective item, please contact us immediately for further assistance. We will do our best to address the issue and provide you with a suitable solution.

Please note that normal wear and tear on items is not considered a defect.

For more information, feel free to contact us at southeastinternationaltrade@gmail.com or 2067393205.

Thank you for shopping with ARK Pet!