We'd Love to Hear From You

Whether you have a question about a product, need help with your order, or just want to share a photo of your cat enjoying their ArkPet furniture — we're here for it. We're a small, focused team and we genuinely read every message we receive.

Get in Touch

Email: arkpet.us@gmail.com
Response Time: We aim to respond to all inquiries within 1 business day.

Frequently Asked Questions

Where do you ship to?

We ship across the United States. International shipping availability may vary — please contact us for details on your specific location.

How long does shipping take?

Most orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days after dispatch. You'll receive a tracking number by email once your order ships.

Can I return or exchange a product?

Yes. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order and we'll work with you to make it right.

My product arrived damaged — what should I do?

We're sorry to hear that. Please email us with your order number and a photo of the damage, and we'll arrange a replacement or refund as quickly as possible.

Do you offer wholesale or bulk pricing?

Yes — please visit our Work With Us page for information on wholesale and partnership opportunities.

Stay up to date with new products, cat care tips, and behind-the-scenes content by following ArkPet on social media. We love seeing your cats enjoying their ArkPet products — tag us in your photos!